Feedback is Only Good if You Use It!

By Steve Whiteside, an EO Vancouver member and president of Learntech Solutions Ltd. In the past we have all received surveys asking our opinion about a product, a stay in a hotel, or some such thing. The information collected in these types of surveys is useful as long as the information is actually used. In my

April 28, 2015

TED Talks: Arianna Huffington’s “How to Succeed? Get More Sleep”

By Jamie Hughes, an Account Manager at Speakers Corner TED Talks have gradually become a fruitful new resource for entrepreneurs, marketeers and financiers and many have benefited from discovering inspirational talks from speakers. This TED Talk may not guarantee immediate success but will certainly inspire you to make important changes for your business. Arianna Huffington's: 'How to

April 27, 2015

Telecommuting: Is it Right for You?

By an Overdrive contributor You may not be ready to run your business in your pajamas and bedroom slippers, but you probably have heard about how telecommuting (working from home) can increase productivity, save money, and even lead to happier, more loyal employees. It’s a great option when weather “events” (as the local weathermen dub them) make

April 24, 2015

Know the Difference Between Customer Service and Complaint Resolution

By Michael Houlihan and Bonnie Harvey, Overdrive contributors and Barefoot Wine Founders These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying service isn’t on the menu. They’re more like “complaint resolution” departments. They take calls

April 23, 2015

Reasons Why it is Important for Entrepreneurs to be Creative

By Andrew Cravenho, an Overdrive contributor and CEO of CBAC One of the last things that people expect from leaders and entrepreneurs is creativity. In fact, it is quite hard to find a manager being lauded for bringing a dash of creativity to problem-solving in the boardroom. More often than not, it is assumed that being

April 22, 2015

B-IMPRESSIVE: Tell Your Employees How to Stand Out!

By Ken Fowler, an EO Brisbane member and managing director at B Series Recruitment Sometimes you need to give your staff guidance so they know what constitutes a great performance. Funnily enough, many don’t actually know, and think that turning up on time and staying until 5pm is going “beyond the call of duty”. Try

April 21, 2015