How To Create Processes and Systems that Bring Order to Business Chaos

Contributed by Chris Kirksey, an EO member in Austin.

Albert Einstein said that insanity is doing the same thing over and over again — and expecting different results. But in my case, knowing what to do differently in my company was a significant challenge without effective business systems and processes in place!

There came a time when I realized that I had to break out of the ridiculous cycle of running my business day-to-day with a cloud of chaos hovering overhead. There were costly consequences of operating without effective systems and processes. As a small business owner almost seven years into my company, I now understand the importance of implementing effective business systems and processes to achieve clarity and scalability while maintaining a competitive edge in the marketplace.

Through a blend of agile methodologies, data-driven decision-making, and a desire to continually improve, our organization has unlocked its unbounded potential by focusing on people, process and systems. As a result we are fostering growth, innovation, and a company we love to work both in and on.

5 Benefits of Effective Business Systems and Processes

When you create processes and systems that are well-designed, it optimizes time, resources and productivity. As a result, creating systems for your business opens up opportunities for growth, innovation, adaptability, and a strong culture. A few of the most impactful benefits I’ve realized after setting systems in motion are:

1. Efficiency and Productivity

Every team member has numbers and measurables, knows what is expected of them on a weekly, monthly, and quarterly basis, and can execute their tasks with minimal confusion or delay. 

2. Consistency in Delivery

As our systems and processes improve, we deliver higher-quality products and services, increasing customer satisfaction and loyalty.

3. Simplified decision-making

An organized set of systems and processes, along with effective data management, have allowed me to “delegate and elevate,” making informed decisions as we scale.

4. Enhanced communication 

My team now collaborates more effectively, leading to a stronger culture and better project execution with improved outcomes and performance. It’s all about focusing on processes, systems, and information.

5. Simplified Training

Training new and current personnel becomes easier and less time-consuming when clear business systems and processes are in place. It helps newcomers acclimate quickly, assume their roles, and contribute effectively to our organization’s success.

How to Create Systems for Your Business

So, how do you create systems and processes that will benefit your business, its customers, and the people working within the business? Well-designed systems and processes minimize redundancies and maximize output, which paves the way for sustainable growth and long-term success.

Let’s dive into my four-step process for creating systems for your business:

1. Find the Right Tools

Streamlined processes bring order to chaos. The options available to create processes are endless, whether you prefer to use Trello, Asana, Basecamp, Monday, Podio, or ClickUp. We’ve found great success primarily using three systems: ClickUp, Zapier, and HubSpot.

2. Break it Down

• Begin by examining project objectives.

• Dissect it into smaller goals with clear purposes and outcomes. 

• Create hierarchical structures, arranging subtasks under parent tasks.

• Accompany each subtask with relevant details and deadlines.

• Assign everything accordingly.

We love using labels, tags, and colors—the more organization and filtering, the better. This empowers us to prioritize tasks, identify bottlenecks, and monitor progress. Analyze features such as Gantt charts and Kanban boards, which provide visually rich overviews of projects.

3. Prioritize Tasks

Prioritization is essential. In ClickUp, we use deadlines and priority flags. Below are other popular prioritization methods:

• The Eisenhower Matrix separates your assignments into four quadrants—urgent and important, less urgent but important, urgent but less important, and less urgent and less important. Harness its capabilities with project management applications to determine which tasks should be prioritized or delegated as you create processes.

• The Pareto Principle reminds us that 80% of results often stem from 20% of our efforts. With this rule highlighting the importance of devoting resources to the critical 20% of tasks that deliver 80% of the results, organize your to-do list to ensure you focus on the right things.

4. Automate Everything

When you consider how to create a system that works for your team, aim to include as much automation as possible. We’ve streamlined and automated most tasks, providing my team with unprecedented efficiency. For example, assigning tasks based on triggers, automatically creating notifications for due dates and follow-ups, and syncing data across various applications for quick, easy access to anything.

When customers purchase a subscription on our website, their information automatically transfers to HubSpot, which sends them an email series. The project information is also sent into ClickUp, where specific tasks are assigned with deadlines, and links to tasks are automatically “Slacked” to relevant team members.

Don’t Overcomplicate Systems for Business

As with any new tool, there are potential pitfalls, such as failing to effectively configure a project management system.

I have found that introducing a new system before it is set up, or without an expert’s help, can cause painful cultural issues, and that confusion has caused employees to leave. I now take or assign responsibility for setting up and maintaining new systems, establishing clear communication protocols, and ensuring everyone involved has proper training.

While our pursuit of innovative techniques, automation of systems, and implementation of tools have increased efficiency, productivity and profits, there’s a paradoxical snag to watch out for. 

Overcomplicating rules and regulations leads to lengthy processes and inefficiency, ultimately hindering progress. Studies show that too many protocols can overwhelm individuals, deterring them from effectively getting work done (the analysis paralysis phenomenon). While systematized processes are vital, the delicate art of not overcomplicating them is key.

Optimize time, resources, and productivity with the pursuit of effective systems and processes.

Creating effective business systems and processes may initially seem like an overwhelming task. Learning to create processes and adjust to new tools takes time. However, with the proper time dedicated to the right tools and a deliberate strategy to document processes as you break down tasks into smaller, manageable steps, you’ll find yourself navigating your way to new wins with ease, clarity, growth, and a strong sense of accomplishment.

That’s why learning how to create systems for your business is a smart strategy that I highly recommend.