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Four Rules of Building Customer Loyalty
By Brian Tracy, professional speaker, best-selling author and success expert If sales are the engine that drives your business, then good customer service and building a high level of customer satisfaction is the fuel. Your ability to satisfy your customers to gain customer loyalty is the critical determinant of your success in driving sales and
Six Steps to Build Your Team from the Ground Up
By Dean M. Brenner, president of The Latimer Group and author of SHARING THE SANDBOX: Building and Leading World-Class Teams in the 21st Century. Brenner is an accomplished executive coach, public speaker, and an Olympic-caliber athlete. A member of the US National Sailing Team for three years, he marched as Team Leader in the Opening Ceremony of the Olympic Games in Beijing, China in 2008.
Employee Engagement – A Leading Indicator of Employee Retention
By Beth Armknecht Miller, president and executive coach at Executive Velocity, Inc. A June 2008 Employee Engagement Survey by HR Solutions of Chicago revealed that employees were more engaged with their work when they felt: Supported by their manager when making suggestions to correct work place problems Valued and recognized as an important part of
Driving Employee Engagement Through Coaching
By Beth Armknecht Miller, president and executive coach at Executive Velocity, Inc. Employee engagement is important for retaining good employees, increasing customer satisfaction and ultimately increasing profits. In First Break all the Rules: What the World’s Greatest Managers Do Differently, Marcus Buckingham describes the factors which lead to an effective workplace and concludes that an employee’s manager,
8 Qualities of Remarkable Employees
Hey, Overdrive readers! I just came across this awesome article on what makes employees remarkable. Check it out below! By Jeff Haden, columnist at Inc.com. Great employees are reliable, dependable, proactive, diligent, great leaders and great followers... they possess a wide range of easily-defined—but hard to find—qualities. A few hit the next level. j-hokkaido.com purchase
Discipline: A Key to Achieving Your Goals
Rosemarie is an internationally respected speaker, trainer, consultant and author who uses her experiences with adversity to educate global business leaders. She is also the president of Rossetti Enterprises, Inc. and Fortuna Press, LLC. You can contact Rosemarie at Rosemarie@ RosemarieSpeaks.com. For more information, call +1.614.471.6100 or visit www.RosemarieSpeaks.com.