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Four Steps to Making Customer Service an Organizational Priority
The original version of this article appeared on Resonate's blog. Resonate is an Australian customer experience management (CEM) provider, founded by EO Sydney member Jeff Carruthers. At many well-meaning companies, customer experience or advocacy initiatives are driven from the top down or assigned to specific departments. However, customer satisfaction isn’t simply a goal for the marketing, sales or account services departments.
A Critical, Yet Often Overlooked, Investment in Company Culture
Written by David Louden. Dave is a co-founder and partner at Fathom, a strategy and creative consultancy based in Connecticut. In the past 25-plus years, he has worked with leading companies and brands to design futures worth fighting for. Dave also conceived and developed the ubiquitous VeriSign Secure Site Seal and helped grow several start-ups to
Future First: Finding Opportunity in Global Challenges
Alice Mann’s latest book, Future First: How Successful Leaders Turn Innovation Challenges into New Value Frontiers is an important read for any business leader or entrepreneur who wishes to embrace global challenges as innovation opportunities. Like the EO members who are making an #EOImpact in their support of United Nation's Sustainable Development Goals (SDGs), Alice believes that business leaders are
9 Non-Business Books for Future Business Leaders
Written for EO by Jackie Roberson. Just because you know you want to go into business—just because you know you want to make it big in business—doesn’t mean you need to be all business all the time. Many aspiring leaders eat, breathe and sleep business 24/7; they watch all the business-related TED talks, read all the business-related
When Your Entrepreneurial Energy Runs Out, Here’s the Recipe for Optimization
Written for EO by Megan Hottman. Megan, also known at The Cyclist Lawyer, formed her own law practice in 2010 at age 29. As part of her life’s mission to help lawyers and entrepreneurs become healthier and happier people who take care of themselves and remain fully optimized, Megan recently launched her latest venture, TrialAthlete.com. Megan recently shared this essay
The Unrelenting Persistence of Entrepreneur Kym Huynh
This article was originally published on the EO Melbourne blog as part of a larger series sharing EO member stories. This content has been reprinted here with permission. Is being an entrepreneur innate or does it develop over time? Kym Huynh, co-founder of WeTeachMe, believes that one is born into it. “You’re born an entrepreneur.