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Stories + Resources Insights for Entrepreneurs
Explore our curated content hub for entrepreneurs. Dive into expert insights, success stories, and practical advice to fuel your business growth and personal development.
Know the Difference Between Customer Service and Complaint Resolution
By Michael Houlihan and Bonnie Harvey, Overdrive contributors and Barefoot Wine Founders These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying service isn’t on the menu. They’re more like “complaint resolution” departments. They take calls
Reasons Why it is Important for Entrepreneurs to be Creative
By Andrew Cravenho, an Overdrive contributor and CEO of CBAC One of the last things that people expect from leaders and entrepreneurs is creativity. In fact, it is quite hard to find a manager being lauded for bringing a dash of creativity to problem-solving in the boardroom. More often than not, it is assumed that being
B-IMPRESSIVE: Tell Your Employees How to Stand Out!
By Ken Fowler, an EO Brisbane member and managing director at B Series Recruitment Sometimes you need to give your staff guidance so they know what constitutes a great performance. Funnily enough, many don’t actually know, and think that turning up on time and staying until 5pm is going “beyond the call of duty”. Try
TED Talks: Eddie Obeng’s “Smart Failure for a Fast-Changing World”
By Jamie Hughes, an Account Manager at Speakers Corner TED Talks have gradually become a fruitful new resource for entrepreneurs, marketeers and financiers and many have benefited from discovering inspirational talks from speakers. This TED Talk may not guarantee immediate success but will certainly inspire you to make important changes for your business. Eddie Obeng's "Smart Failure
The Power of Twitter
By Lisa Messenger, an Overdrive contributor The past 32 days, I have totally immersed myself in Twitter – I have lived and breathed it and made it my mission to understand what works and what doesn’t. When to apply hash tags, who to follow, what time to tweet, what to tweet about, who to retweet, what